PRIVACY POLICY
APG Benefits collects only the information we need for the purposes we have identified and are committed to protecting your privacy. We will never sell your personal information.
Personal information is collected in order to understand your needs, determine your eligibility and offer you our complete range of products and services that we believe meet your needs. We will ensure we obtain your permission and communicate clearly with you why the information is needed. All of the information we collect is used or disclosed with your written, verbal or electronic permission or permission granted through your authorized representative. You may withdraw your permission to collect, use and disclose your personal information at any time, subject to legal and contractual restrictions and reasonable notice.
We will obtain your consent to collect or release any medical information about you. Before we make information available to third parties, other than an agent or service provider who needs it, we will tell you at the time we obtain your consent or before we make the information available, who those persons or organizations are, the kind of information we want to share with them and why. We will keep your personal information as long as it is necessary, including updating the product or service or as required by law. When we destroy personal information, we will use safeguards to prevent unauthorized parties from gaining access to the information during the process.
In some instances, our employees, service providers, agents, reinsurers and any of their service providers, may be located in jurisdictions outside Canada, and your personal information may be subject to the laws of those foreign jurisdictions. All such persons, whether or not they are located in Canada, are required to protect the confidentiality of your personal information in a manner that is consistent with our privacy policy and practices.
How We Protect Your Information
Access to your personal information is restricted to APG Benefits employees, agents and authorized service providers. We maintain appropriate safeguards and security procedures that reflect the types of documents, including electronic or paper records, organizational measures including security clearances and limiting access on a "need-to-know" basis, and technological measures such as the use of passwords and encryption. While we endeavour to protect all information, the most sensitive information, such as medical information, receives the highest level of protection.
How We Protect You
This is your information. It is your right to ask whether we hold any personal information about you and to see that information, as provided by law. Where we have obtained medical information about you from a third-party, we will release this information only through your physician. It is your right to know how we obtained your personal information, how it is being used and to whom it may have been disclosed.
How You Can Request an Update or Correction
It is your right to ask us to change the personal information we have collected about you if you believe that any of the information is incorrect or incomplete. Please Contact us to do so.
​Questions?
To make a request or should you have any questions about your personal information and our privacy policy please contact us.